Makerere University

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SOLVED: Signing Failed, Private Key Not Found(Unable To Send an Email)

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In the past two months, we have been receiving complaints from a few staff who get an error on their webmail saying. "Signing Failed, Private Key Not Found". When you get such an error you will not be able to send email but will still be in position to receive mail.
This is how you can get rid of that error.
1. Log into your Webmail Account
2. Go To Settings and Follow The Instructions as Listed below
Please go to settings in your webmail then pgp keys and remove any keys that are there.
Check Settings In The Encryption Section
In the encryption section make sure it is only the first three boxes that are checked. See picture below.