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ICT Best Practises - Provide technicians adequate resources to enable them to secure IT resources

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It is extremely important that technicians be provided adequate resources to secure the IT systems that they maintain. Incorrect system configuration settings by insufficiently trained and/or over-extended technicians will lead to breaches of security. Managers should provide technicians:

  • ample time to spend on securing systems
  • ample time to spend on responding to security incidents
  • ample training on the technologies that they support
  • necessary staffing to ensure adequate coverage for all systems